GA
Grace A

1 reviews | Active since Jun 2015

01 Jun 2015, 11:44

increased subscription

I upgraded my cell phone in February 2014 and my subscripption was R149 for the next 2 years. In February this year Cell C changed it to R159 without notifying me. When I queried this morning the lady (Nkosinami) said an sms was sent to but I never received it. I know its R10 but I am a pensioner and I have to watch every cent I spend. My contract is for 2 years. My understanding of a contract is that there should be no changes during the period of the contract without acceptance on both sides. I was given 2 other numbers *** or ***) for someone to help me. Yes both numbers went to voicemail. I have been with Cell C almost from their inception but now I'm not so sure about them. Will they increase their subscriptions whenever they feel like it. Maybe its time to move to another service provider. Or maybe Cell C won't care

0
Replies (1)
Cell C
Cell C's reply01 Jun 2015, 12:07
Official
Hello Gracea,

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN

Best regards,