1 reviews | Active since Sept 2013
13 March 2019 I went into the store to get my upgrade I was advised that for my 2 cellphone contracts I would be paying R564.71 of which this has been going of my account since April. I then queried as to why my account was debited R617.61 June 2019. The idiots working at your helpdesk advised me about VAT and I have told them that is **** VAT was increased long ago. I have contacted CELL C Southgate branch and there is a lovely gentlemen(Brenton) there that have assisted me and send me figures he came to an amount R608. Which still does not explain where the R43.29 comes from. Then came July 2019 I get a sms that my contract will be increasing to R623.99 so at this point within a month my contract is going up now with another R6.38. So now my question is how does ones contract go up with a whole R49.67 within a space of a month. I find this a ******* and a **** at the same time. Because now I will be paying a whole extra R1192.08 for the duration of my contract. I find this ridiculous for a customer that has been with Cell C for +- 10 years. Secondly I have also taken out a contract(data contract) and have sim card issues I have been to your store 3 times already having to do sim swops for a contract that is not even 3 months old and I refuse to be part of the ****s having to keep on paying R65 for sim swops every 3 weeks. Currently my line has been cut due to the idiot or your systems not communicating I have requested them to debit my account of which is not happening only to come find out on the 13 July that the department from the data side has the old banking details now I am being penalised with no data usage because nobody debiting my account. I find this un ethical behaviour from Cell C and will make sure it is know on social media all over where I can take this matter. Note that since Cell C became Orange they became ********* the colour suits their image(********)
Best regards,
Best regards,
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