Incorrectly Informed & Sworn at

My name is Samantha contact details: *** email - [Email Removed] <br> Hank the consultant at CellC Mall@Reds assisted me with my upgrade, told me that I will receive 3Gigs free data for the next 4 months. Which I haven't received for the past two months. But Ever since I upgraded I have been having Signal problems nonstop. So I called customer service on the 1st October 2015 at 14:37, I spoke to Bradley Pillay in Technical department. So I explained him I've been experiencing signal problems, eg: when someone tries call me the phone doesn't even ring, than all of a sudden I receive an sms stating I had a miss call. so he told me I need to call in when I am experiencing the problem cause he can't assist if the problem isn't there at that time, so I asked him how can I do that cause when I am experiencing the problem there's no signal at all so how was I supposed to call in when I am experiencing the problem. I asked Bradley to tell me what I should do, should I take the device back to the store or what, \just please tell me what to do". That's when he said \""**** MAN\"""""