Incorrectly charged penalty fee

Item: Cell C
Rating: 1
Author: Rethabile M

I am being charged a penalty for a debit order that bounced in April when I had already paid for it, this penalty fee was debited in May with the monthly amount, I received a statement for June and I am to be billed for it again. It is almost the end of the month and it hasn't been resolved.

Helpful (0)

Replies (3)

Cell C's replyOfficial

28 Jun 2022, 13:46

Good day Rethabile

Thank you for contacting us.

Please note that you need to pay your account at least 14 days before debit date. Would you like us to change the debit date.

^NT

Best regards,

Cell C's reply28 Jun 2022, 13:46

Official

Good day Rethabile

Thank you for contacting us.

Please note that you need to pay your account at least 14 days before debit date. Would you like us to change the debit date.

^NT

Best regards,

Rethabile M's updateReviewer Update

28 Jun 2022, 14:11

I was charged for a penalty fee in May for April which was debited and I didn't dispute it so why am I being charged again in june?

Rethabile M's update28 Jun 2022, 14:11

Reviewer Update

I was charged for a penalty fee in May for April which was debited and I didn't dispute it so why am I being charged again in june?

Cell C's replyOfficial

28 Jun 2022, 15:59

We will be in touch to assist further.

^NT

Best regards,

Cell C's reply28 Jun 2022, 15:59

Official

We will be in touch to assist further.

^NT

Best regards,