MV
Merle V
1 reviews | Active since May 2017
05 Jul 2017, 14:31
incorrectly charged
<p>i dont receive anyinvoices from Cell C. I requested invoices and found a service activated on my daughters cellphone of daily data. Even though I have told Cell C this service was not activated by my daughter or myself, they insist that it was activated by dailling *109#. we dont even know that such a code exists. Cell C is not interested in investigating the matter, I will however open a case at SAPS, as I cant afford the extra costs on this account. Cell C has now insinuated that Im lying when I tell them the service was not activated by us.</p>
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
05 Jul 2017, 14:50Thank you for bringing this matter to our attention.
One of our team members will investigate this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Jul 2017, 14:50
Official
Thank you for bringing this matter to our attention.
One of our team members will investigate this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Jul 2017, 09:07Danielle has been in contact with you to assist and provide feedback regarding this matter. She also sent an email as confirmation of the outcome feedback and attached the details.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Jul 2017, 09:07
Official
Danielle has been in contact with you to assist and provide feedback regarding this matter. She also sent an email as confirmation of the outcome feedback and attached the details.
Regards
Cell C | PN
Best regards,
MV
Merle V's updateReviewer Update
07 Jul 2017, 12:14Hi,
I received an email from Danielle and im absolutely appalled by the fact that Cell C insists that the service was activated from the phone. The date and times are within seconds of each other, humanly impossible to do, and the phone was on airplane mode when this happened. Gift gave me a call, but he is the most arrogant and unhelpful person I have come across. he also insinuates that im telling lies. How could this service be activated when the phone was on airplane mode. I also asked for a block on the account that this cannot happen again as well as cancellation amount to cancel the contract, to date no reply.
MV
Merle V's update07 Jul 2017, 12:14
Reviewer Update
Hi,
I received an email from Danielle and im absolutely appalled by the fact that Cell C insists that the service was activated from the phone. The date and times are within seconds of each other, humanly impossible to do, and the phone was on airplane mode when this happened. Gift gave me a call, but he is the most arrogant and unhelpful person I have come across. he also insinuates that im telling lies. How could this service be activated when the phone was on airplane mode. I also asked for a block on the account that this cannot happen again as well as cancellation amount to cancel the contract, to date no reply.
Cell C's replyOfficial
07 Jul 2017, 16:47Danielle advised that she has emailed you the cancellation fee details.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Jul 2017, 16:47
Official
Danielle advised that she has emailed you the cancellation fee details.
Regards
Cell C | PN
Best regards,