Incorrectly charged

<p>I lost my simcard and bought a new one at Cell C Musgrave. I was charged R114.00 (cash) as a 'reconnection' fee.</p> <p> </p> <p>I pay R99 pm for my contract and I have access to the Cell C app. I was surprised when I saw that an installment of R213 (R99 + R114!!!) is due on the 21st of April 2017. I contacted Cell C on the 7th of April to try and get clarification as to why am I getting double charged. The consultant acknowledged that I am incorrectly charged and I should get a call from Cell C within 2 days - <strong>No Call was received</strong>.</p> <p> </p> <p>I called again on the 10th of April. Second consultant told me I should get a call from Cell C within an hour. <strong>No call was received.</strong></p> <p> </p> <p> </p> <p>I called today, 12th April , 3rd consultant informed me I should be getting a call from her team leader 'soon' . Whats worrying me, we are 9 days from my debit date. I'm going to get charged for something I picked up very early but wasn't sorted. The fact that I picked it up raises some concernes. I've been down this road before.....</p>