1 reviews | Active since Jan 2012
incorrectly billed R4600 instead of R460
Good day. My monthly installment including extra calls cost for the month of June and July 2015 was around R400 to R600 per month. instead of being billed the normal amount, CellC's accounts department billed me R4600. The reason for this billing is that no communication happened between CellC Hello Peter department and CellC Accounts department about the resolution of my original complaint a month ago. CellC originally incorrectly deactivated my contract. Hello Peter department fixed the problem by reinstating my contract. However Accounts still billed me for a cancelled contract. <br> <br> I missed my debit orders due to insufficient funds in my account thanks to CellC. I incurred charges for reversing the debit order, and I hold CellC accountable to those charges. Will send you my bank statement to calculate the inconvenience. And i did say last month that I no longer trust the brand because you ALWAYS make silly mistakes. you dont work using a checklist to make sure you minimise mistakes. Your work is haphazard and client service is non-exsistant. All you're good at is damage control instead of doing things right the first time.
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
