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Samantha N
1 reviews | Active since Nov 2015
29 Nov 2015, 16:40
Incorrectly billed and they are unable to reverse
Made a call on the 29.12.2015 for a once if BB 10 essential plan to be activated. The airtime was taken for R57 and I asked them to load it as once off. They took airtime and then incorrectly billed it to my account as recurring. When I call them keep cutting me off and refuse to give the details if who made the mistake and they say they cannot reverse.
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Cell C's replyOfficial
30 Nov 2015, 08:04Hello missyn,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Cell C's reply30 Nov 2015, 08:04
Official
Hello missyn,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN