Incorrect upgrade information and horrible customer service

I’ve been a Cell C customer for many years now and the service I have received over the passed year is shocking.

1. I have 3 Cell C contracts. During sometime in 2021 my billing was messed up, I called to enquire as to my monthly payments decreased, the consultant could not deal the matter as a one and done, had to log a request. I never received any feedback or explanation was to why my billing was messed up, instead the billing was corrected. 2. I was due for an upgrade in 2021, I called and advised that was not going to upgrade to new devices as the devices are still in good working order, however that I would like to remain on the Data Packages. The consultant I spoke to , assured me that I can request for the devices at anytime. 3. During April 2022 I called to request for the devices, after being transferred from pillar to post I spoke to a very unfriendly consultant that seems very uninterested to assist. When I explained the reason for my call she sighed and responded by saying “How do you want me, to assist you?” Her response left me very angry and upset and I requested for her manager, she took my details, almost 3 weeks later still no call back. 4. A few minutes after I spoke to this consultant I received a message stating my application has been declined and should contact the Vetting Department on 084 151. 5. Yesterday I called the Vetting department and was informed they don’t deal directly with customers, I should contact ***. 6. This morning when I called ***, I was informed they only deal with customers calling from a Cell C, I should contact the Customer Care Line which I did, I again explained myself and was again informed by upgrade date is only August 2023, however I should speak to the Upgrade department, was transferred, somehow the call was dropped. 7. I called back and again was transferred to the Upgrades department, and again the call was dropped.

If knew I was going to be given the run around for the devices I would taken them when I was due for the upgrade, however I was assured by the consultant that I can call and get the deceived at anytime.

I and extremely unhappy with the level of service and incorrect information I received.