Incorrect Refund Processed from *****ulent Case

I had previously logged a ***** case with ******** and after a lengthy process eventually received a letter of acknowledgement. I was then informed that a refund would be processed and I was requested to submit my bank statements from when the debit orders went off on my account. I submited my bank statements from January 2023 to September 2023 for the team to calculate the refund value as this was the period when the debit orders had gone off from my bank account.

On the 1st of November 2023 I received a credit transfer from Cell C for the value of R136.46. Bear in mind that the minimum debit order that went off on my bank account was R262.09 therefore I don't understand how I was only credited with a lower value. I queried the initial credit transfer and I spoke to a lady by the name of Nomthandazo who confinrf that this was escalated to the Finance team to advise further. On the 7th of November I received yet another credit transfer for the same value R136.46.This is besides the point though as I had been informed that I would receive the full value of the debit orders that went off on my account which from my calculations (from January - September 2023) was above R3k with the exact amount being R3 412.48.

Over and above being incredibly frustrated, I am disappointed that this is the level of service given by Cell C and no one could be bothered.

My request is simple, refund me the full value please.