1 reviews | Active since Jul 2017

04 Sept 2018, 10:35

Incorrect Powerbank USB Cables

I have upgraded my phone. The new phone comes with a powerbank, which is great. The not so great part is that the universal cable that comes with the powerbank hasn't got an outlet that fits in the new phone. On phoning CellC to have this rectified, nobody can help, because no one knows what to do. They just refer you from one department to another, till you come full circle back to where you started with nothing being resolved.

0
Replies (3)
Cell C
Cell C's reply04 Sept 2018, 10:45
Official

Good morning Tanya

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply04 Sept 2018, 15:56
Official

Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply05 Sept 2018, 07:34
Official

Thabisile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,