Incorrect penalty charges!

I recently got contacted with regards to my previous complaint, debit order not going off as original date set on the 1st but comes off on the 15th. They said that it is now correct and set for the 1st...so we will see what happens on the 15th. However! The penalty of R70 per account is STILL sitting on my account. They have not bothered to go back and listen to all my voice recordings for the last 3 months stating that the debit order is coming off the incorrect date. PLEASE REMOVE THIS FROM MY ACCOUNTS