Incorrect package sent

I phoned in early December looking for a new contract with the network and asked if the package should be a top up, then later on when they finally deliver they gave me an incorrect package that i never asked for, which was a open line or no limit package.<br> I then phoned to find out why was that and I was given some story that calls needed to be listened to and check if this can be resolved and was promised that it would take two working days. i then phoned again after two working days to find out was happening and was told that my query was not attended to yet. My reference given was ***. I then phone for the third time to find out whats going on and was told that they will attended to the matter as it was not attended to again after a week since i last called.<br> I phone again today 07.01.2016 and still same story that my query is still open and not attended by no one.<br> <br> This really frustrates me as I am the one who has to pay for these phones while cell c employees are just sitting and not attending to any of the work given.<br> <br> Why must such things happen??<br> I trusted this network hoped that they might give me some piece of mind but they are just giving me stress and heardaches.