V
Verna
1 reviews | Active since Jul 2023
01 Aug 2024, 11:04
Incorrect order
The services I am experiencing from Cell c currently ....I have been a Cell c customer for 10 plus years ....and no one I speak to currently can give me a proper answer.
I have 3 contracts with Cell c...I have since app**** for a 4th contract....phone was delivered on Tuesday 30/8, in the incorrect colour. After I stipulated with Tsholofelo @ cell direct I would like the samsung s24 ultra in yellow I was send a violet one.
I have no phone ...but I have been changed the subscription of 1249.00
And no one can give me a proper answer as when the incorrect phone will be corrected and when I will receive the correct phone ...as I started paying for it but haven't started using it yet.
Then I was told by a consultant when I advised I received the incorrect colour phone, I must just buy a cover ....imagine.
Can I not go into a Cell c store and do the swop
Helpful (0)
Replies (4)0
Replies (4)V
Verna's updateReviewer Update
01 Aug 2024, 11:39Please advise how long will the new device take to be delivered? As like I said I have been debited the full amount for a phone and simcard that I have even opened . Which I feel is totally unfair ?
Cam the new device not be dispatched in the mean time so that there isn't much delay .
Cam the new device not be dispatched in the mean time so that there isn't much delay .
V
Verna's update01 Aug 2024, 11:39
Reviewer Update
Please advise how long will the new device take to be delivered? As like I said I have been debited the full amount for a phone and simcard that I have even opened . Which I feel is totally unfair ?
Cam the new device not be dispatched in the mean time so that there isn't much delay .
Cam the new device not be dispatched in the mean time so that there isn't much delay .
V
Verna's updateReviewer Update
01 Aug 2024, 14:18Please advise why I am getting a call from different agents everytime , that actually can't assist me or give me a proper answer...now I was told by a Neyo that only in 24 hrs they will advise me ? How many 24 hrs will have to go by for me to actually get assistance
No proper answer !
I have ref nonsense coming out of my ears ...but none of them is actually helpful.
And still waiting to have a supervisor or a manger to call me back ...does Cell c have any?
Because they seem to be always busy on a call ...ot o get rather transferred to a survey .
Ref no : *** / *** / *** / *** / ***
No proper answer !
I have ref nonsense coming out of my ears ...but none of them is actually helpful.
And still waiting to have a supervisor or a manger to call me back ...does Cell c have any?
Because they seem to be always busy on a call ...ot o get rather transferred to a survey .
Ref no : *** / *** / *** / *** / ***
V
Verna's update01 Aug 2024, 14:18
Reviewer Update
Please advise why I am getting a call from different agents everytime , that actually can't assist me or give me a proper answer...now I was told by a Neyo that only in 24 hrs they will advise me ? How many 24 hrs will have to go by for me to actually get assistance
No proper answer !
I have ref nonsense coming out of my ears ...but none of them is actually helpful.
And still waiting to have a supervisor or a manger to call me back ...does Cell c have any?
Because they seem to be always busy on a call ...ot o get rather transferred to a survey .
Ref no : *** / *** / *** / *** / ***
No proper answer !
I have ref nonsense coming out of my ears ...but none of them is actually helpful.
And still waiting to have a supervisor or a manger to call me back ...does Cell c have any?
Because they seem to be always busy on a call ...ot o get rather transferred to a survey .
Ref no : *** / *** / *** / *** / ***
V
Verna's updateReviewer Update
02 Aug 2024, 09:51Morning, Thandikele called me to follow up if the collected the device from me , and it hasn't. I asked her if I can go to Cell C head office or a Cell c shop, to go and swop the device . And she advised me that I can go to a Cell c shop and give the incorrect colour device that I received that was delivered . I spoke to Sindi now from Cell c Westgate and she says under no circumstances can this be done .
So I have been waiting for 48 hrs for this to be resolved ...and I keep getting a reply of 24hrs .
So please can I rather cancel this contract and be refunded immediately.
So I have been waiting for 48 hrs for this to be resolved ...and I keep getting a reply of 24hrs .
So please can I rather cancel this contract and be refunded immediately.
V
Verna's update02 Aug 2024, 09:51
Reviewer Update
Morning, Thandikele called me to follow up if the collected the device from me , and it hasn't. I asked her if I can go to Cell C head office or a Cell c shop, to go and swop the device . And she advised me that I can go to a Cell c shop and give the incorrect colour device that I received that was delivered . I spoke to Sindi now from Cell c Westgate and she says under no circumstances can this be done .
So I have been waiting for 48 hrs for this to be resolved ...and I keep getting a reply of 24hrs .
So please can I rather cancel this contract and be refunded immediately.
So I have been waiting for 48 hrs for this to be resolved ...and I keep getting a reply of 24hrs .
So please can I rather cancel this contract and be refunded immediately.
V
Verna's updateReviewer Update
03 Aug 2024, 19:41I am not sure who should be getting this response or
info, but I would like to say I haven't been so dissatisfied with the service level I received from Cell C in this past week, and me been a loyal customer for 10 years plus, but didn't make any difference.
So after i received different responses from different s agents, one thing is clear that no one actually knows what they are doing @ Cell c, or I was been told things just to keep me happy and to get me off the agents back I was speaking to at the time.
Honestly serious trainin is needed!
As to hear it will take 24 hrs for the incorrect colour device to be collected, then to get another final call on Friday the 2/8 just before 2 from @ Noklunga to be told it normally takes 3-7 for the device to be collected ...and then I can only call again in 3- 7 days to re order the correct device colour, but also to add Noklunga seemed to be the only one that took the initiative to listen to my initial call when I spoke to Tsholofelo when I app**** for the contract , where I stipulated that I would like the S24 ultra in yellow as it was for my son ....thank you for that ..and I was informed that they can't promise me that I will get the colour I requested and might not even get the same device.
All the while Cell C couldn't wait to deduct my money !
Well anyway after all this , I realized I was fighting a losing battle.
And I have decided to keep the phone, as honestly I am tired of this back and forth with people that clearly don't know anything about customer service.
So please just cancel the device collection .
So thank you Cell c for absolutel nothing, but rest assured you have lost a customer. My contracts that will be coming to an end , can't come fast enough.
info, but I would like to say I haven't been so dissatisfied with the service level I received from Cell C in this past week, and me been a loyal customer for 10 years plus, but didn't make any difference.
So after i received different responses from different s agents, one thing is clear that no one actually knows what they are doing @ Cell c, or I was been told things just to keep me happy and to get me off the agents back I was speaking to at the time.
Honestly serious trainin is needed!
As to hear it will take 24 hrs for the incorrect colour device to be collected, then to get another final call on Friday the 2/8 just before 2 from @ Noklunga to be told it normally takes 3-7 for the device to be collected ...and then I can only call again in 3- 7 days to re order the correct device colour, but also to add Noklunga seemed to be the only one that took the initiative to listen to my initial call when I spoke to Tsholofelo when I app**** for the contract , where I stipulated that I would like the S24 ultra in yellow as it was for my son ....thank you for that ..and I was informed that they can't promise me that I will get the colour I requested and might not even get the same device.
All the while Cell C couldn't wait to deduct my money !
Well anyway after all this , I realized I was fighting a losing battle.
And I have decided to keep the phone, as honestly I am tired of this back and forth with people that clearly don't know anything about customer service.
So please just cancel the device collection .
So thank you Cell c for absolutel nothing, but rest assured you have lost a customer. My contracts that will be coming to an end , can't come fast enough.
V
Verna's update03 Aug 2024, 19:41
Reviewer Update
I am not sure who should be getting this response or
info, but I would like to say I haven't been so dissatisfied with the service level I received from Cell C in this past week, and me been a loyal customer for 10 years plus, but didn't make any difference.
So after i received different responses from different s agents, one thing is clear that no one actually knows what they are doing @ Cell c, or I was been told things just to keep me happy and to get me off the agents back I was speaking to at the time.
Honestly serious trainin is needed!
As to hear it will take 24 hrs for the incorrect colour device to be collected, then to get another final call on Friday the 2/8 just before 2 from @ Noklunga to be told it normally takes 3-7 for the device to be collected ...and then I can only call again in 3- 7 days to re order the correct device colour, but also to add Noklunga seemed to be the only one that took the initiative to listen to my initial call when I spoke to Tsholofelo when I app**** for the contract , where I stipulated that I would like the S24 ultra in yellow as it was for my son ....thank you for that ..and I was informed that they can't promise me that I will get the colour I requested and might not even get the same device.
All the while Cell C couldn't wait to deduct my money !
Well anyway after all this , I realized I was fighting a losing battle.
And I have decided to keep the phone, as honestly I am tired of this back and forth with people that clearly don't know anything about customer service.
So please just cancel the device collection .
So thank you Cell c for absolutel nothing, but rest assured you have lost a customer. My contracts that will be coming to an end , can't come fast enough.
info, but I would like to say I haven't been so dissatisfied with the service level I received from Cell C in this past week, and me been a loyal customer for 10 years plus, but didn't make any difference.
So after i received different responses from different s agents, one thing is clear that no one actually knows what they are doing @ Cell c, or I was been told things just to keep me happy and to get me off the agents back I was speaking to at the time.
Honestly serious trainin is needed!
As to hear it will take 24 hrs for the incorrect colour device to be collected, then to get another final call on Friday the 2/8 just before 2 from @ Noklunga to be told it normally takes 3-7 for the device to be collected ...and then I can only call again in 3- 7 days to re order the correct device colour, but also to add Noklunga seemed to be the only one that took the initiative to listen to my initial call when I spoke to Tsholofelo when I app**** for the contract , where I stipulated that I would like the S24 ultra in yellow as it was for my son ....thank you for that ..and I was informed that they can't promise me that I will get the colour I requested and might not even get the same device.
All the while Cell C couldn't wait to deduct my money !
Well anyway after all this , I realized I was fighting a losing battle.
And I have decided to keep the phone, as honestly I am tired of this back and forth with people that clearly don't know anything about customer service.
So please just cancel the device collection .
So thank you Cell c for absolutel nothing, but rest assured you have lost a customer. My contracts that will be coming to an end , can't come fast enough.