1 reviews | Active since Oct 2021
Incorrect missed payments on my cell c account
Good day,
I need urgent assistance regarding my Cell C account ***. My credit report is showing missed/30-day payments for February, March and April 2026, even though I made my payments on time.
I have proof of payment showing that the payments were made on time. I also contacted Cell C directly to confirm whether my payments were received and whether there were any outstanding amounts, and I was advised that there were no outstanding payments.
I am therefore concerned about why missed payments are being reported on my credit profile.
Please investigate this matter and correct the inaccurate payment information with the relevant credit bureaus. This is negatively affecting my credit profile, which I have been working very hard to rebuild.
I can provide proof of all payments if required. Cell C ***
Thank you.
I appreciate the clarification. I would just like to emphasise that I have proof of the payments made during the affected months and was also advised by Cell C that there were no outstanding payments on my account.
I therefore kindly request that the February, March and April 2026 payment history be reviewed and amended accordingly if the payments were received on time.
This matter is very important to me as the incorrect information is negatively affecting my credit profile. I would appreciate it if the relevant team could prioritise the correction and confirm once the credit bureau information has been amended.
Thank you for your assistance.
I appreciate the clarification. I would just like to emphasise that I have proof of the payments made during the affected months and was also advised by Cell C that there were no outstanding payments on my account.
I therefore kindly request that the February, March and April 2026 payment history be reviewed and amended accordingly if the payments were received on time.
This matter is very important to me as the incorrect information is negatively affecting my credit profile. I would appreciate it if the relevant team could prioritise the correction and confirm once the credit bureau information has been amended.
Thank you for your assistance.
I am following up regarding the incorrect missed-payment information reflecting on my credit report for my Cell C account.
I was previously advised that this issue would be corrected, but the missed payments are still reflecting and continue to affect my credit profile.
Please provide me with an update on the progress and confirm when the correction will be submitted to the credit bureaus.
I would appreciate your urgent assistance, as I have been waiting for this to be resolved.
Kind regards,
Mike Mbatha
I am following up regarding the incorrect missed-payment information reflecting on my credit report for my Cell C account.
I was previously advised that this issue would be corrected, but the missed payments are still reflecting and continue to affect my credit profile.
Please provide me with an update on the progress and confirm when the correction will be submitted to the credit bureaus.
I would appreciate your urgent assistance, as I have been waiting for this to be resolved.
Kind regards,
Mike Mbatha