Incorrect information submitted into system

Good Day,<br> On Wednesday the 29/04/2015 I phoned cell c to cancel my contract, they advised me to pay a settlement amount. I explained the reason why I want to cancel my contract and I want to keep my number to switch to Vodacom, they advised that they will put my number on pre paid as soon as they receive the settlement amount. That would happen within 24 hours as they explained but with a public holiday it will take longer. They advise that I phone on Monday to make sure everything is in order. Friday morning I had no network coverage. I went to the nearest cell c store that is 250km from where I stay. They locked onto their system and saw that the person who did the cancelation made the end date for august 2015 when my contract ends. All that they said is I have to phone the call centre on Monday, as I explained I can not phone out, receive incoming calls, messages ext.