Incorrect information on statement

Since the beginning of this year I have been requesting my month end statement via email. Cell c has failed to deliver since the beginning of this year and still today, I have to walk in to a cell store to request my month end statement. On numerous occasions I have called the help line and they have failed to carry out their services each time. On one occasion I was put on hold for 10 minutes.<br> The statements have however been sent to me but in a format I cannot open. If this is not enough, the statements for the last 2 months display R0.00 due. This is not possible. It does not correspond to the itemised bill. <br> My phone is used for both business and personnel use, so it is of utmost importance that I receive my statement at month end in order to claim for my business calls. <br> I have chosen cell c as a service provider and have been with them approximately 10 years. <br> <br> This is unacceptable service.