1 reviews | Active since Oct 2013
Incorrect information
<p>I recently upgraded my contract telephonically. The consultant stated that my upgrade was due and I needed to upgrade. She recommended the 500 plan wherby I get 500 rands worth of airtime per month. I asked her is the billing per second or per minute. She stated that it was per second. Today when speaking to customer service I was told its per minute. So why did I get the incorrect information. I was also told by the consultant today that I have no data package attached to my contract and that this is also taken off the R500 airtime. What a mess, I really dont want to deal with CellC anymore.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Sorted out by a very helpful consultant.
Sorted out by a very helpful consultant.
