Incorrect information

I received a call last week Tuesday was offered a Huawei WiFi router 20G at R99. Was told it would be delivered by Thursday. By Tuesday I still did not receive it. And called the call centre. I spoke with a lady Wednesday she told me there was no application and opened a new 1. And said it would be delivered by Monday for the latest. I called on Friday to check if the product was to be delivered by Monday an was told the application did not meet the credit criteria. Nobody explained to me that. Secondly I asked if I could cancel my bum Rep data and the Huawei would then replace it. And that was agreed on. At Customer Service I was toldthat I should have cancelled the bbm data before this application. Thus I asked that I speak with a manager when I was transfered from call centre to follul to call centre to follow up and nobody assisted me. I spent half an hour in the phone and nobody roped me. This is absolutely poor service and I demand the offer at the original price as that is what I was told I would get.