Incorrect Information

I have three lines with Cell C - all on debit order. For some reason only two debit orders have been going through for the past 4 months. Every month Cell C have contacted me to inform me that the debit did not go through and I have paid cash and been to the bank to find out what the problem is and have it rectified. After 5 calls to Cell C yesterday and a call this morning to explain the situation yet again I was informed by the consultant Filani that they have no control over the line not being suspended as it is system generated but when it is I can call and speak to a supervisor who will open the line for me until the debit order goes through on the 25th of January 2016.<br> The line has been suspended and when I called Cell C to have the line opened I was informed that this is not possible until the payment is made. I just feel that I was given the wrong information by the consultant and Cell C should ensure that all consultants are PROPERLY trained.