incorrect information

i called cell c on the 4th september to find out if all payments where recieved since it was the last debit on august , consultant confirmed and said all is in order and today i call cel c since they have suspended my line only to find out today that i stil have to pay and infact my contract wil end on september .<br> i would like cel c to ractify the error and i will not be making payment as i was told payment was recieved on the 4th , i do not have money to pay for it.<br>