Incorrect Information

It is useless trying to contact the Legal department to resolve something I have sent multiple emails for with no response, every time I get transferred and hold for 10-15 min with nothing happening.

Even after sending emails 2 months later half a job is done to resolve it.

I have requested the history on my credit record to be corrected as it shows that legal action was taken in August 2018 this is incorrect as the account was handed over to Shapiro Shaik and associates in 2016 and not August 2018 and I have been paying them since then. I have in the mean time even settled the account yet my details is still incorrect on all the bureaus.

I also requested a paid up letter a week ago as the account was settled in January which I am also still waiting for.

As much as I did not want to go the route of lodging a complaint at the Credit Ombuds about my credit record that is not being fixed CellC's lack of communication and effort in fixing their mistke leaves me no other choice as to go that route.

I am shocked at the kind of service as we have been clients of CellC for many years, seems as long as you keep giving them money they will do their job otherwise you have to beg and threaten them to get any results.