Incorrect info!

<p>I called the Cellc Hout Bay branch to inquire about package for the Iphone 7 for my UPGRADE, I was told about a package which included a R5000 cash back which I accepted and advise them I would be in over the weekend to do the upgrade. I went in on the Saturday and sat with a consultant explained the package I was offered and she proceeced to do the upgrade, only when she got to loading the card did she call the manage over who eplained that I am not entitled to the cash back as it was only for new contracts. I demanded the cash back as it was promised to me and the manager has been trying to get head office to assist, this has been back and forth for over 2 weeks now. My last resort was Hello Peter but I will take this further if I need to. I want what was advised.</p>