Incorrect final bill for contract & call centre staff that cannot understand query

<p>Dear Cell C</p> <p> </p> <p>I have just received my final bill for February 2017. I cancelled my contract on 3 January 2017 so my contract was migrated to pre-paid on 3 Feburay 2017. I received the sms @ 22:00 on 2 February 2017 to say that my contract had successfully been migrated to to Supacharge. i expected my bill to have a prorata amount for the 46hours that my phone was active in February 2017 not a bill for the entire month of February 2017. My subscription charges say 1 Feb 17 - 28 Feb 2017.</p> <p> </p> <p>I just called the call centre to query it and was told that the bill says February but is actually for January. I was also told that you dont know what my usage for February will be so you can only charge me for January in February. I tried to explain to the agent that I was not querying my usage from January I know this is only billed the follwoing month. I was querying my subcription billing for the entire month of February which I understand to be billed in advance if I go back and check my first bill ever received on this account.</p> <p> </p> <p>I would expect that your call centre agents be taught how to read a statement and explained the concept of billing the subcription in advance.</p> <p> </p> <p>Please can you correct my bill urgently. should the debit order go off my account at the end of February I will be returning same as No Authority to debit. the contract is cancelled and I am only responsible for 46Hours worth of subcription and my usage of R6 for January.</p>