Incorrect Device and Contract

I claimed for a lost with CellC. Firstly, they took 2 months to respond to my claim. I have paid the excess fee and am still waiting to receive the replacement for another week. The replacement is not the phone I insured. The blackberry come with BIS and the replacement phone needs data. And now I must spend more than required. This is ****************! And the process is completely exhausting! <br> I want the phone I insured and the deal I signed up for!