Incorrect debt order

Good day

I am very up set with how Cell C and how they dealing with their customers. I was in areas with my cell c account for only a month during the lockdown period and cell c was very unkind in hitting me with penalties. I then recovered when we went back to work in June and payed back the one month I was in areas with. Today I get an sms telling me that R419 will be debited into my account. I'm failing to understand this as on the 24th of June R419 was debited from my account. I then made a deposit of R419 the morning of the 25th. By doing this I was updating my account. I'm told by cell c consultants Loretta and supervisor Thabile that the R419 which was debited reflected around 02:37, that is less then 4 hours after they took my money. Yet the pay that I made on the 25th at 08:10 took a full day to reflect on their side and appeared at 03:13 on the 26th. Hence they are penalizing me again. Im told that I was suppose to make cash payment 4 days early. Where on earth was I going to get money 4 days before my pay date? Cell C is greedy and don't consider their customers at all. This is not my only contract as MTN did a much better job in looking after their clients living the client in guilt to go and pay their account. As for Cell C I'm very close in stopping the debit order and rather go for debt review as they are being wicked.

Kind regards Sphindiwe Dala Cell: *** email: ***