KL
Katlego L
1 reviews | Active since Jul 2019
12 Sept 2024, 11:04
Incorrect debiting
I have a new cellphone contract but my debit date is the 25th. Why did you debit on the 5th?
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Cell C's replyOfficial
12 Sept 2024, 11:56Dear Katlego Leballo
Thank you for contacting Cell C.
Kindly be advised that we process an initial debit order 3 days after activation to cover the pro-rata amount until your next billing cycle. This charge will reflect on your next invoice, aligning with your regular billing date.
We sincerely apologize for any confusion caused and appreciate your understanding!
Regards,Cell C | TM
Thank you for contacting Cell C.
Kindly be advised that we process an initial debit order 3 days after activation to cover the pro-rata amount until your next billing cycle. This charge will reflect on your next invoice, aligning with your regular billing date.
We sincerely apologize for any confusion caused and appreciate your understanding!
Regards,Cell C | TM
Cell C's reply12 Sept 2024, 11:56
Official
Dear Katlego Leballo
Thank you for contacting Cell C.
Kindly be advised that we process an initial debit order 3 days after activation to cover the pro-rata amount until your next billing cycle. This charge will reflect on your next invoice, aligning with your regular billing date.
We sincerely apologize for any confusion caused and appreciate your understanding!
Regards,Cell C | TM
Thank you for contacting Cell C.
Kindly be advised that we process an initial debit order 3 days after activation to cover the pro-rata amount until your next billing cycle. This charge will reflect on your next invoice, aligning with your regular billing date.
We sincerely apologize for any confusion caused and appreciate your understanding!
Regards,Cell C | TM