1 reviews | Active since Mar 2021
Incorrect debit order - Transferred to a other package without my Consent
Hi there
Cell C has debit my account incorrectly for the month of January 2021 – according to 2 ladies from “Cell C” R146 was supposed to be deducted – then a other lady tells R259 was the supposedly correct amount. What I can’t understand is that they are telling me that my “contract ended 31 Jan 2021” but then how can they deduct R259! And to top all of this. Apparently they have every right to “switch me “ back to the “previous rate” of what the data sim cost!
WHO GIVES YOU ANY RIGHT TO change me over to something else WITHOUT MY CONSENT! WHAT MAKES YOU THINK I CAN AFFORD WHATEVER IT IS THAT YOU CHOSE FOR ME! I am going to take this further! If I do not get any positive feedback from you guys! All I had was a data Sim deal that was running on a month to month basis! And I topped it up with R50 airtime for calls, which cost me in total about R140 a month, which was in my budget! Now you load me on something that will cost me R215 a month just for data! That excludes airtime. So basically I am looking at paying R265 a month! And I do not even have a phone with this deal!
The level of service I am experiencing from you guys are horrible! I have been a customer for years as you can see on your system, o Monday, 01 March 2021, I queried the deduction on my bank account, I was then informed that the “promotion” ended, which promotion???? I was never informed that it would end?? Or that it is a promotion that I am on and will only last for 2 years! Given that info I was WAY MORE THEN 2 YEARS ON this specific contract and I paid R89! Now you telling me that I am no longer on it.
Thank you for contacting Cell C.
We have received your billing query, however to access your account and provide assistance we require your ID number or the Cell C number in question.
Please reply privately and provide us with your details.
^MM
Thank you for contacting Cell C.
We have received your billing query, however to access your account and provide assistance we require your ID number or the Cell C number in question.
Please reply privately and provide us with your details.
^MM
WHAT TYPE OF REPLY IS THIS! YOU GUYS ARE *****S! HOW CAN YOU RESPOND LIKE THIS TO MY QUERY!
I JUST TOLD YOU NOW! YOU DEDUCTED R259 INSTEAD OF R146.80! SO WHICH MEANS YOU GUYS JUST FEEL YOU WILL KEEP R113 TO YOURSELF AND JUST DEDUCT AGAIN R265 THIS MONTH! YOU ARE BAD! CAN THIS CONTRACT RIGHT NOW! I WANT TO BE ON PREPAID WITH IMMEDIATE EFFECT! I WILL JOIN A OTHER NETWORK AND PORT OVER INSTEAD!
IT STILL DOES NOT GIVE YOU A RIGHT TO PUT ME ON A CONTRACT WHICH IS MORE THEN IT WAS SUPPOSE TO BE!
Pathetic service!!!!!!! i would NEVER RECOMMEND YOU GUYS TO NOBODY! I WILL TAKE THIS EVEN FURTHER!
WHAT TYPE OF REPLY IS THIS! YOU GUYS ARE *****S! HOW CAN YOU RESPOND LIKE THIS TO MY QUERY!
I JUST TOLD YOU NOW! YOU DEDUCTED R259 INSTEAD OF R146.80! SO WHICH MEANS YOU GUYS JUST FEEL YOU WILL KEEP R113 TO YOURSELF AND JUST DEDUCT AGAIN R265 THIS MONTH! YOU ARE BAD! CAN THIS CONTRACT RIGHT NOW! I WANT TO BE ON PREPAID WITH IMMEDIATE EFFECT! I WILL JOIN A OTHER NETWORK AND PORT OVER INSTEAD!
IT STILL DOES NOT GIVE YOU A RIGHT TO PUT ME ON A CONTRACT WHICH IS MORE THEN IT WAS SUPPOSE TO BE!
Pathetic service!!!!!!! i would NEVER RECOMMEND YOU GUYS TO NOBODY! I WILL TAKE THIS EVEN FURTHER!
" Amanda mathabatha if I want it to be cancelled as of today 10 March 2021. Then they will remove all my data of this month including last month's data so I said okay fine. Do that. She then tells me that I will still be debited this month of March 2021. How bad is that??? How can they deduct this month if they removing all the data. I honestly don't understand this at all.
" Amanda mathabatha if I want it to be cancelled as of today 10 March 2021. Then they will remove all my data of this month including last month's data so I said okay fine. Do that. She then tells me that I will still be debited this month of March 2021. How bad is that??? How can they deduct this month if they removing all the data. I honestly don't understand this at all.