Incorrect debit order amounts

I took out a new phone contract with Cell C in June 2024, a device was delivered however faulty. I returned the device as faulty and opted to take a double deal contract to get a phone for my daughter as well.

Little did I known that I was signing up for frustration, the doble deal devices were delivered and were working perfectly… fast forward to the debit order date(20th July) I was shocked to see an amount of R983.75 debited instead of R599.00, I sent WhatsApp texts to the sales lady who helped me get the devices, she promised to escalate the matter and provide feedback but nothing happened, I called the customer care line and got the worse service ever, I was given these case numbers: ***, ***, *** and a turnaround time of 24/48hours but that never happened, every time I call the customer care to follow up, it would be one story after the other or be transferred from one department to the other.

I get notifications from the Cell C collections department that my account is in collections but no one bothered to call me to resolve all the incorrect amounts debited from my account.

My bank account is now in a negative balance as Cell C debits my account any day they want even yesterday I was incorrectly debited, the debit order failed due to no funds, I have unpaid debit order fees charged on my bank account.

All contact channels( cell c customer care, email and WhatsApp texts) have been used but no resolution for my query, I don’t know how will the 36months relation be with Cell C going forward when the first 3months have been horrible.

Can someone please help to get resolution on this matter. I took out a new phone contract with Cell C in June 2024, a device was delivered however faulty. I returned the device as faulty and opted to take a double deal contract to get a phone for my daughter as well.

Little did I known that I was signing up for frustration, the doble deal devices were delivered and were working perfectly… fast forward to the debit order date(20th July) I was shocked to see an amount of R983.75 debited instead of R599.00, I sent WhatsApp texts to the sales lady who helped me get the devices, she promised to escalate the matter and provide feedback but nothing happened, I called the customer care line and got the worse service ever, I was given these case numbers: ***, ***, *** and a turnaround time of 24/48hours but that never happened, every time I call the customer care to follow up, it would be one story after the other or be transferred from one department to the other.

I get notifications from the Cell C collections department that my account is in collections but no one bothered to call me to resolve all the incorrect amounts debited from my account.

My bank account is now in a negative balance as Cell C debits my account any day they want even yesterday I was incorrectly debited, the debit order failed due to no funds, I have unpaid debit order fees charged on my bank account.

All contact channels( cell c customer care, email and WhatsApp texts) have been used but no resolution for my query, I don’t know how will the 36months relation be with Cell C going forward when the first 3months have been horrible.

Can someone please help to get resolution on this matter.