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stacey P

1 reviews | Active since Jan 2017

20 Jan 2017, 12:21

incorrect debit

<p>on the 20th of December 2016 i cancelled one of my contracts with cell c. they advised me there was a cancellation amount to be paid which i did make payment via EFT. they confirmed that they received the funds and that the contract was cancelled on the 22nd of December 2016.</p> <p> </p> <p>on the 16th of Jan 2017 the exact same amount as my cancellation amount was debited from my account for the same account. Luckily i did not transfer that amount into my bank account. however, the returned debit incurred charges and obviously has a bad reflection on my credit record.</p> <p> </p> <p>also, when i advised them of this error they said "no problem, just send us a copy of your bank statement and we will return the bank charges immediately"</p> <p> </p> <p>since date of enquiry i have forwarded my bank statement. 2 days later i get a responce saying someone will be intouch within 2 working days....</p> <p> </p> <p>imagine there was money in my account.</p> <p> </p> <p>also- call center agents are so rude!!!!!!!</p>

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Replies (9)
Cell C
Cell C's reply20 Jan 2017, 12:27
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply23 Jan 2017, 10:34
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

sP
stacey P's update25 Jan 2017, 08:48
Reviewer Update

after the consultant contacted me last week and we thought we sorted the issue out, the money was once again debited from my account this morning......

Cell C
Cell C's reply25 Jan 2017, 09:51
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

sP
stacey P's update25 Jan 2017, 16:25
Reviewer Update

client care has contacted me... Skhumbuzo was not willing to go out of his way to ensure money gets paid back asap...

just emailed me back to say i'll only get my money back after 3 business days after i supply my bank statement???!!!!

i sent my statement through now, so this essentially means i'll only get my money back next week monday only???!!!!

*** CELL C??????!!!!!!

#BRINGBACKMYMONEYNOW

Cell C
Cell C's reply26 Jan 2017, 08:00
Official

Skhumbuzo confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

sP
stacey P's update06 Feb 2017, 15:26
Reviewer Update

it is now more than 7 working days later and cell c has still not explain to me why they have not refunded any of the money that they have basically ****** from me.... All i get is excuse after excuse from above mentioned advisor. he first promised me 5 working days and now its like 8 working days later and guess what??? NOTHING. honestly this is pathetic and i will make sure that everyone in my household cancels their contracts with this pathetic useless company!!!!!

Cell C
Cell C's reply07 Feb 2017, 07:44
Official

A follow up request has been sent to Skhumbuzo and feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

sP
stacey P's update08 Feb 2017, 10:56
Reviewer Update

still no response from cell c and still no return on my debit................