SR
Sanet R

1 reviews | Active since Jan 2014

06 Dec 2017, 12:55

INCORRECT DATA RECEIVED - 2 MONTHS IN A ROW NOW - ***

This is now becoming totally unacceptable. This has happened two months in a row now. Previous reference no: ********** 133. As per my original contract I should receive 5GB day and 15GB night data every month. Since last month Cell C has neglected to fund me the correct data. This month I only received 1.27 GB day data for 1 Dec 17 to 31 Dec 17. However there is data showing for Jan 2018 and Feb 2018, why ?!?!? Cell C must fund me my normal 20GB data as per my contract, this is ******* and unacceptable. Last month they refunded me the 5GB back only in the middle of the month which is also unacceptable as I am paying for data for 15 days which I didn't even had and now I had to use all the data in half a month. I want my full data on the 1st of the month as always. This is unacceptable and I will refer this to your Managing Director of Cell C or to the National Credit Regulator / Ombudsman or Social Media if not sorted out immediately. I had enough Cell C!!!!

0
Replies (3)
Cell C
Cell C's reply06 Dec 2017, 14:05
Official

Hi Sanet

Sincere apologies for the poor service.

We will ensure that this matter is sorted.

Regards

Cell C | PN

SR
Sanet R's update08 Dec 2017, 10:09
Reviewer Update
Good day Still waiting for the matter to be resolved.
Cell C
Cell C's reply08 Dec 2017, 10:23
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN