RK
Randhir K
1 reviews | Active since Aug 2015
06 Aug 2015, 13:48
Incorrect data charge
Cell C has charged me approximately R500 for data usage in June 2015. It's been over a week now and they still cannot tell me what data was used, when and for what sites? As far as I am concerned, iv never used any data at all during June! I'm seriously frustrated with the lack of communication from Cell C, as no one is responding to my requests.
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Cell C's replyOfficial
06 Aug 2015, 14:40Hello Randhir K,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Aug 2015, 14:40
Official
Hello Randhir K,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,