incorrect contract. still waiting for feedback

<br> Good Day. In January i was kindly offered a contract phone whereby i was advised that i will be paying R89.00 every month. The package was delivered and i was happy but a few days later i tried to top the phone and i was unable to and i thought that maybe it is the network problem as i have another contract and i am able to top up.<br> <br> On the 22nd of February 2016 i decided to call the CELL C customer service to ask why im unable to top up and i was advised the im on an ''OPEN LINE\ which i did not even sign up for.<br> <br> The consultant then advised me that even the maximum usage is R2000 and i was soooo!!! dissapointed as i will never ever sign up for an OPEN LINE. The consultant then advised me that she will escalate the matter as i did not sign up for that package and she advised me that it will take 48 hours and then i will be contacted.<br> <br> This is the ref number i was provided with ***. i asked the consultant that as the matter will be investigated cant she lower the limit and she said she can lower to R200 as i've already used up R160 and i was a bit releaved that atleast i wont exceed R200.<br> <br> ON the 01/03/2016 they debited my acc an amounr of R1464.72<br> "