1 reviews | Active since Nov 2016
<p>On 14 Sep I received a call from Cell C Direct in connection with a tablet and 500MB of data. The female agent that was selling this offer indicated that premiums would be R119.00 pm. On the 16 Sept the tablet was delivered and I signed for acceptance, after a week I noticed that the data that was loaded was actually more than the agreed 500MB. When I called the CellC Call Centre I realised that my account was a total mess up, instead of getting the free 500MB I was recieving a 1Gig data which I was being billed R 90 for. During October I cancelled the 1Gig data however when my debit order went through on the 31st Oct I was still being billed for the 1Gig. This is when I decided to reverse my debit order as I have been battling to get this resolved for 2 months. I'm still not recieveing the 500 MB that I'm paying for together with the tablet. I have been sent from pillar to post by the CellC Call Centre. What was revealed to me is the agents details that sold me the plan, Ntombifuthi Cwele dealer code ********** (KZN-CF Outbound Agent). Can I please get my monthly 500MB and have the 1Gig billing cancelled. I will reverse the debit order until the billing is correct.</p>
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Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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