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Sean P

1 reviews | Active since May 2016

08 Oct 2018, 12:38

Incorrect colour

I have just received my upgraded handset from RAM couriers and noticed the colour of the device is midnight black and I specifically requested the twilight blue. I did sign for the device but have not opened the box, it is still sealed. Is it possible for me to exchange the handset at any cell c outlet?

0
Replies (4)
Cell C
Cell C's reply08 Oct 2018, 12:55
Official

Good afternoon Sean Peel

Unfortunately, if an application was done telephonically, the store cannot assist with exchange of the device. The device needs to be returned via the same dispatch process.

Should you wish to rerun the device for the correct color, there is a process that needs to be followed.

Our team will be in touch to assist.

Regards

Cell C | DA

Best regards,

SP
Sean P's update08 Oct 2018, 13:11
Reviewer Update
I did all I could in my power to make sure the correct colour was sent, twice on the phone call with Katlhego Mathebula, and when I received the mail, I noticed the colour was stated black. So I did all I could to prevent this from happening. And this response certainly portrays a lack of willingness to help. Perhaps it's best I cancel my contract with Cell C and explore other networks.
Cell C
Cell C's reply08 Oct 2018, 15:23
Official

Maropeng has contacted you and confirmed that the matter is resolved.

Regards

Cell C | DA

Best regards,

SP
Sean P's update08 Oct 2018, 15:34
Reviewer Update
Correct. I was impressed with his service and response. Thank you kindly.