CA
Chrystal A
1 reviews | Active since Jul 2020
04 Nov 2024, 17:06
Incorrect cancellation is now my issue!
Pathetic service, to say the least! I requested early cancellation of my contracts, the settlement amount was paid, and only one contract was canceled.
I have been to a Cell C store and phoned the call center twice with no luck as my credit disappeared! This is the reason why I canceled my contract because, with this level of service, I would never recommend the network to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Nov 2024, 17:27Dear Chrystal Anthony
Thank you for contacting us.
We understand your frustration and are truly sorry for the inconvenience you’ve faced. We take your feedback seriously and will ensure our support team investigates this issue thoroughly. They will reach out to you to gather more information and work towards a resolution.
Thank you for your patience as we address this situation.
Regards
Cell C | RM
Thank you for contacting us.
We understand your frustration and are truly sorry for the inconvenience you’ve faced. We take your feedback seriously and will ensure our support team investigates this issue thoroughly. They will reach out to you to gather more information and work towards a resolution.
Thank you for your patience as we address this situation.
Regards
Cell C | RM
Best regards,
Cell C's reply04 Nov 2024, 17:27
Official
Dear Chrystal Anthony
Thank you for contacting us.
We understand your frustration and are truly sorry for the inconvenience you’ve faced. We take your feedback seriously and will ensure our support team investigates this issue thoroughly. They will reach out to you to gather more information and work towards a resolution.
Thank you for your patience as we address this situation.
Regards
Cell C | RM
Thank you for contacting us.
We understand your frustration and are truly sorry for the inconvenience you’ve faced. We take your feedback seriously and will ensure our support team investigates this issue thoroughly. They will reach out to you to gather more information and work towards a resolution.
Thank you for your patience as we address this situation.
Regards
Cell C | RM
Best regards,
CA
Chrystal A's updateReviewer Update
07 Nov 2024, 16:58Good day
Quick to response after i have listed the review. No feedback, no call back from any manager or Team leader. You have my money for the early cancellation. Why cant you process it? I requested the cancellation before the billing run.
This is the reason for cancelling because this is pathetic customer service!
Quick to response after i have listed the review. No feedback, no call back from any manager or Team leader. You have my money for the early cancellation. Why cant you process it? I requested the cancellation before the billing run.
This is the reason for cancelling because this is pathetic customer service!
CA
Chrystal A's update07 Nov 2024, 16:58
Reviewer Update
Good day
Quick to response after i have listed the review. No feedback, no call back from any manager or Team leader. You have my money for the early cancellation. Why cant you process it? I requested the cancellation before the billing run.
This is the reason for cancelling because this is pathetic customer service!
Quick to response after i have listed the review. No feedback, no call back from any manager or Team leader. You have my money for the early cancellation. Why cant you process it? I requested the cancellation before the billing run.
This is the reason for cancelling because this is pathetic customer service!
Cell C's replyOfficial
07 Nov 2024, 19:10Dear Chrystal Anthony
Thank you for contacting us.
Our support team is still investigating your cancellation request, and we understand your frustration with the lack of follow-up. A team member will reach out to you for further feedback.
We regret the poor customer service you've experienced and appreciate your patience as we work to resolve this.
Regards
Cell C | RM
Thank you for contacting us.
Our support team is still investigating your cancellation request, and we understand your frustration with the lack of follow-up. A team member will reach out to you for further feedback.
We regret the poor customer service you've experienced and appreciate your patience as we work to resolve this.
Regards
Cell C | RM
Best regards,
Cell C's reply07 Nov 2024, 19:10
Official
Dear Chrystal Anthony
Thank you for contacting us.
Our support team is still investigating your cancellation request, and we understand your frustration with the lack of follow-up. A team member will reach out to you for further feedback.
We regret the poor customer service you've experienced and appreciate your patience as we work to resolve this.
Regards
Cell C | RM
Thank you for contacting us.
Our support team is still investigating your cancellation request, and we understand your frustration with the lack of follow-up. A team member will reach out to you for further feedback.
We regret the poor customer service you've experienced and appreciate your patience as we work to resolve this.
Regards
Cell C | RM
Best regards,