Incorrect Black Listing

UNIT WAS RETURNED AFTER 2 ATTEMPTS AT REPAIR-UNIT WENT MISSING AT BLUEROUTE BRANCH DUE TO INCOMPETENCE OF MANAGER CHAD-DEDUCTIONS FROM MY ACCOUNT CONTINUED EVEN AFTER I FROZE THE ACC-HUGE AMOUNTS WERE DEDUCTED..THEN THESE *** HAD COLLECTIONS DEMAND FULL PRICE OF UNIT(LEGAL ACTION) I RECEIVED A LETTER (CELL C ) ACKNOWLEDGING THERE FAULT AND TAKING FULL RESPONSIBILITY FOR THERE INCOMPETENCE BUT TO DATE NONE OTHER FEEDBACK UNLESS I CALL ..I CANNOT PURCHASE ANYWHERE BECAUSE THEY LISTED ME..AND IT POPS UP AT ITC..*** AM I TO DO RUNNING A COMPANY AND NOT ABLE TO PURCHASE EVEN ON A 30 DAY BASIS COZ OF BAD LISTING..THEY WERE SUPPOSEDLY PAYING THE COLLECTORS FIRST THEN SETTLE MY BANK DEMAND FOR UNPAID DEBIT ORDERS ASIDE FROM THE DEDUCTIONS THEY ALREADY TOOK... I GAVE THEM EVERY LAST BANK DETAIL..UNPROFESSIONALISM AND INCOMPETENCE SEEMS TO BE THERE MOTTO ...THAT EBEN MANAGER DID NOT EVEN HAVE THE ****** DECENCY TO CONTACT ME AFTER A DETAILED EMAIL..AS WELL AS ALL MY PAPERWORK PERTAINING TO THIS ISSUE..IS THERE ANY OTHER HIGHER AUTHORITY I CAN ASK TO HANDLE THIS ISSUE BESIDES THESE IMBECILES...AT WITS END...WHY THE **** AM I HAVING TO GO THRU THIS **** COZ OF NO FAULT OF MINE..HELP !!