zS
zandile S
1 reviews | Active since Jun 2013
15 Aug 2021, 13:52
Incorrect Billing/Account in Arrears
We went to Cell C bayside mall in April2021 to cancel my partners contract with cell c, and we were advised the last invoice will be due the 6th of May 2021 for a final and full payment. The consultant advised us there won’t be any billing after the last payment. We paid the bill on the 06/05/2021 , proof of payment emailed to cell c client service.My partner received his credit report for the month of July/August 2021 Surprisingly the account is listed as arrears on his profile , amount owing R150+ which was paid in May2021. Proof of payment was sent to Cell C client service several times and no one seems to be acknowledging receipt nor closing the account This is now having a bad impact in his credit report as he is now declined by banks as he app**** for a Homeloan this is because of CellC negligence . Can this matter be sorted out as now the bank wants proof that he doesn’t owe Cell C.. we have been trying to call your call centre to no avail.. we need a paid up letter ASAP and his ITC to be updated
Helpful (0)
Replies (15)0
Replies (15)zS
zandile S's updateReviewer Update
16 Aug 2021, 18:27This was emailed to ***
Can you kindly sort this as a matter of urgency
Can you kindly sort this as a matter of urgency
zS
zandile S's update16 Aug 2021, 18:27
Reviewer Update
This was emailed to ***
Can you kindly sort this as a matter of urgency
Can you kindly sort this as a matter of urgency
zS
zandile S's updateReviewer Update
17 Aug 2021, 16:14I don’t appreciate this back and forth replies and will appreciate if this can be sorted ASAP. I have now emailed the POP to *** subject line Payment notification Mkhuseli Sofisa. I don’t know who’s attention should I make it to as it is not mentioned. Kindly check your inbox
Can I have your name?
Can I have your name?
zS
zandile S's update17 Aug 2021, 16:14
Reviewer Update
I don’t appreciate this back and forth replies and will appreciate if this can be sorted ASAP. I have now emailed the POP to *** subject line Payment notification Mkhuseli Sofisa. I don’t know who’s attention should I make it to as it is not mentioned. Kindly check your inbox
Can I have your name?
Can I have your name?
Cell C's replyOfficial
17 Aug 2021, 16:43Please advise which email you used to send as we haven't received an email with that subject line yet... The name is Nozipho.
^NH
^NH
Cell C's reply17 Aug 2021, 16:43
Official
Please advise which email you used to send as we haven't received an email with that subject line yet... The name is Nozipho.
^NH
^NH
Cell C's replyOfficial
17 Aug 2021, 16:46We have sent you an email , please respond to it as we can't allocate the one you have sent.
^NH
^NH
Cell C's reply17 Aug 2021, 16:46
Official
We have sent you an email , please respond to it as we can't allocate the one you have sent.
^NH
^NH
zS
zandile S's updateReviewer Update
17 Aug 2021, 16:50You advised I should send the proof of payment to ***
I did
I did
zS
zandile S's update17 Aug 2021, 16:50
Reviewer Update
You advised I should send the proof of payment to ***
I did
I did
Cell C's replyOfficial
17 Aug 2021, 16:53Thank you, both the email came in at once . We have submitted for allocation.
^NH
^NH
Cell C's reply17 Aug 2021, 16:53
Official
Thank you, both the email came in at once . We have submitted for allocation.
^NH
^NH
zS
zandile S's updateReviewer Update
17 Aug 2021, 21:30It is unreasonable that you want me to pay R30 for an error caused by you in processing my cancellation. Proof of payment clearly indicates the date of payment which was the 06/05/0221 and advised by your consultant. This is clearly your error and the R30 should be written off. Kindly attend to this as a matter of urgency, as I will escalate this to the relevant regulatory body. Also take into account this error has caused a negative impact on my ITC which I request you to fix.
zS
zandile S's update17 Aug 2021, 21:30
Reviewer Update
It is unreasonable that you want me to pay R30 for an error caused by you in processing my cancellation. Proof of payment clearly indicates the date of payment which was the 06/05/0221 and advised by your consultant. This is clearly your error and the R30 should be written off. Kindly attend to this as a matter of urgency, as I will escalate this to the relevant regulatory body. Also take into account this error has caused a negative impact on my ITC which I request you to fix.
zS
zandile S's updateReviewer Update
20 Aug 2021, 12:10Can you give me the account to pay the R30 that you are ********ly charging my partner
zS
zandile S's update20 Aug 2021, 12:10
Reviewer Update
Can you give me the account to pay the R30 that you are ********ly charging my partner
zS
zandile S's updateReviewer Update
20 Aug 2021, 13:07Payment done and emailed to ***
Please allocate and send paid up letter and urgently update his ITC
Can this be done today still we have been battling with CellC the whole of this week and this is very frustrating as the bank is waiting for the update letter to approve his Homeloan. He was declined because of your error . I’m really ****ed off with cell c
Please allocate and send paid up letter and urgently update his ITC
Can this be done today still we have been battling with CellC the whole of this week and this is very frustrating as the bank is waiting for the update letter to approve his Homeloan. He was declined because of your error . I’m really ****ed off with cell c
zS
zandile S's update20 Aug 2021, 13:07
Reviewer Update
Payment done and emailed to ***
Please allocate and send paid up letter and urgently update his ITC
Can this be done today still we have been battling with CellC the whole of this week and this is very frustrating as the bank is waiting for the update letter to approve his Homeloan. He was declined because of your error . I’m really ****ed off with cell c
Please allocate and send paid up letter and urgently update his ITC
Can this be done today still we have been battling with CellC the whole of this week and this is very frustrating as the bank is waiting for the update letter to approve his Homeloan. He was declined because of your error . I’m really ****ed off with cell c
zS
zandile S's updateReviewer Update
22 Aug 2021, 11:03I’m doing a follow up wrt my message I sent Friday. I’m sure the payment has been allocated by now. Kindly email paid up/account closure letter and itc update urgently please.
zS
zandile S's update22 Aug 2021, 11:03
Reviewer Update
I’m doing a follow up wrt my message I sent Friday. I’m sure the payment has been allocated by now. Kindly email paid up/account closure letter and itc update urgently please.
zS
zandile S's updateReviewer Update
22 Aug 2021, 13:12When will it be allocated? Or maybe should I write another review via Twitter to get the matter sorted? I’m really loosing my patience with Cellc
zS
zandile S's update22 Aug 2021, 13:12
Reviewer Update
When will it be allocated? Or maybe should I write another review via Twitter to get the matter sorted? I’m really loosing my patience with Cellc
zS
zandile S's updateReviewer Update
23 Aug 2021, 10:48Any feedback?
zS
zandile S's update23 Aug 2021, 10:48
Reviewer Update
Any feedback?
zS
zandile S's updateReviewer Update
23 Aug 2021, 13:25And is his ITC updated?
zS
zandile S's update23 Aug 2021, 13:25
Reviewer Update
And is his ITC updated?
zS
zandile S's updateReviewer Update
23 Aug 2021, 19:51You have the email address incorrect. It is *** and not ***. The paid up letter is still not received.
zS
zandile S's update23 Aug 2021, 19:51
Reviewer Update
You have the email address incorrect. It is *** and not ***. The paid up letter is still not received.
zS
zandile S's updateReviewer Update
24 Aug 2021, 10:04The email address is incorrect and the paid up letter was not received. Correct email is *** and not ***.
zS
zandile S's update24 Aug 2021, 10:04
Reviewer Update
The email address is incorrect and the paid up letter was not received. Correct email is *** and not ***.