tT
tsumbedzo T

1 reviews | Active since Mar 2012

11 Feb 2016, 21:31

Incorrect billing, two different limit to be set on an open line account

have 2 contracts with cell c, and I requested a limit of R50 in each account that was in December 2015, in january when I checked my balance it showed that I had to pay +-R950. I called to enquire and I was told that I only set 1 limit and there are 2 different kinds of limit. I asked the agent to then set the second limit on both account and it was done I even received an sms confirming dat. and in January when I checked my balance it showed that I had to pay R624, again I called to enquire and spoke to Mawande Mlotshwa who says both limits does not apply to data, I was now confused because in January I was told that 2 limits where set and they will not exceed R50 in everything but today I'm told that it does not include data. please assist in reviewing the calls I made because they are my only proof, because I paid the amount in January but I'm not going to pay for your agents mistakes. I'm so unhappy with the service to an extent that I will never recommend cell c to anyone. are my only proof, because I paid the amount in January but I'm not going to pay for your agents mistakes. I'm so unhappy with the service to an extent that I will never recommend cell c to anyone.

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Replies (1)
Cell C
Cell C's reply12 Feb 2016, 07:38
Official
Hello tsumbedzo,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN