Incorrect billing pathetic

<p>I cancelled a contract in April 2016. I requested a settlement figure and paid same. The contract number then became a prepaid number. In May my current contract account reflected the payment which I made on the cancelled contract. My current contract requires me to make a payment of R219.00pm. However the R570.00 (settlement figure)is reflected on my current account??. And I'm debited R81. 00. I call and query this and a proffer an explanation to the cell c consultant that perhaps their accounts people allocated my payment to the wrong account. The consultant amazingly sees the possibility and agrees. I eventually cut the call because I'm placed on hold for a long period of time. This month my account reflects that a balance of over R1000 is due. Are retards employed at cell c??. I call this morning and I'm placed on hold for more than 15 minutes so that the consulatant can look at my account properly.only to come back to me and try and say maybe my phone was sent for repairs and then maybe I owe this money because I cancelled my contract. I do not have the time or paitence to deal with this ******* .all that is due to you is R219.00 pm. Fix this immediately.if there is any other network that can assure me that I will not have to deal with **** like this please contact me so that I can change networks. </p>