Incorrect Billing on the App

Incorrect Billing on the App I have sent the pmt for *** to the proof of pmt email address but I am really annoyed at getting an sms telling me I am in arrears.

The reason is look at the attachments I have sent via email to your customer service email address it has been showing for a month that I am in credit and even if I try and pay via the app it would not accept payment because it says I am paying more than what I owe as it shows a minus balance and won't accept payment.

I am really annoyed and hope that this is resolved and you do not have my account reflected as in arrears with the credit bureau as this is clearly a problem on your side.

I have never paid late in fact I normally pay early every month look back at my history. Been with you for 23 years.

Please confirm with me what is going on and why am I showing in credit but you say I am in arrears.

Regards

Brad