JR
Jonathan R
1 reviews | Active since Apr 2023
02 Jun 2025, 10:41
Incorrect Billing on account
I have queried the incorrect billing on my account on Tuesday, 26 May 2025 and still have not receive any update. Your agents confirmed that they have identified the error and will have it fixed. I have now called in 5 times and also informed them that I will reverse the debit order until my account has been fixed. Now you sent me messages why it is not paid and again I called your Customer Care number and again I must explained even though I supply them with the reference no: ***, that should indicate to them my concern. You will be the cause that I will have a negative record on my credit profile due to your inefficiency and lack of commitment
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Replies (2)JR
Jonathan R's updateReviewer Update
18 Jun 2025, 09:48Good morning CellC. You have now suspended my service due to your inefficiency. I've paid you as agreed with your consultant, the monthly charges I used to and CellC has agreed to rectify, now you have inconvenience me again. You are an embarrassment to me and insulting my integrity as a person who is so committed to ensure my credit record remains in good standing. I am beyond upset and disappointed. Shame on you and I hope your management will attend to my plea as I will then cancell all my remaining contacts with you. You are ****s and I hate people deceiving people. I called Nthibi now and was advised by her she's in a meeting and will attend to me when she's done..
JR
Jonathan R's update18 Jun 2025, 09:48
Reviewer Update
Good morning CellC. You have now suspended my service due to your inefficiency. I've paid you as agreed with your consultant, the monthly charges I used to and CellC has agreed to rectify, now you have inconvenience me again. You are an embarrassment to me and insulting my integrity as a person who is so committed to ensure my credit record remains in good standing. I am beyond upset and disappointed. Shame on you and I hope your management will attend to my plea as I will then cancell all my remaining contacts with you. You are ****s and I hate people deceiving people. I called Nthibi now and was advised by her she's in a meeting and will attend to me when she's done..
JR
Jonathan R's updateReviewer Update
18 Jun 2025, 10:16You continue for me to be contacted with promises that it will be resolved.You should let someone who takes clients seriously contact me as you lack integrity and compassion.
JR
Jonathan R's update18 Jun 2025, 10:16
Reviewer Update
You continue for me to be contacted with promises that it will be resolved.You should let someone who takes clients seriously contact me as you lack integrity and compassion.