Incorrect Billing & No Response from Cell C

I've logged a call on 1st Dec 2015 with Cell C regarding incorrect billing and to date I've only received automated email messages & sms messages advising that they will contact me within 24-48 hours - Clearly that timeline has passed!!<br> <br> My Ref No: *** - I have 2 contracts with Cell C (Loyal customer for more than 10 YEARS) and when upgraded they somehow managed to swop the information for the 2 phones around completely . I am being charged iPhone 6 rates & bundle for a Samsung mini, which results in extremely high costs for the last 3-4 months due to their error. I queried this as my account had \enormously high"amounts in excess of R2000 per month which isn't correct.<br> <br> They are just not getting back to a person to fix this error as they are CLEARLY making money from this type of incompetence at the customers expense.<br> <br> This is unfair & shocking customer service Cell C !!!<br> """