INCORRECT BILLING. NO DETAILS AND NO FOLLOW UP CAL

An agent called me last week regarding the below mail, (Explained that i had a Q5 that cannot download songs, let alone music, i made one call for the entire month i wanted to know where could i have possibly used data adding up to R 1900.00. I have never paid that much, ever since having a contract with Cell C. I wanted a detailed report) She was going to request a report of the usage from the technical department to see what the charges were for, as I did inform her that I do not download anything from the internet and the only internet I use is Facebook. She advised that it would take between 24 and 48 hours. To date I have not received a call or any information on the usage. I received an sms last Friday stating that my data validation query has been completed and the report is valid. Where is the report? I have not received anything. (case ***)<br> <br> Please can you urgently advise or Should I go into your head office in Sandton for assistance.<br> <br> <br> From: PATEL, PATRICIA [Adt Security - Head Office] <br> Sent: 28 Oct 2015 13:00<br> To: [Email Removed]<br> Subject: FW: Incident: ***<br> <br> Good day<br> <br> I am still waiting for someone to call me regarding my query below,