Incorrect billing, misleading and lies by agents

10/13August 2015, I used emergency airtime feature. That was not processed, after contacting cell c call centre agents. They said it was a problem on there side, and someone will contact me after 24/48 hours. This however was never done. <br> I few days later I received the airtime, this time it was no required. <br> I have been charged out off data bundle charge and I feel I should not be paying the service fee when I did not require the service anymore. Please see refer no below:<br> *** sunguilthe refer no. <br> *** refer zinale <br> *** refer patience motebe -<br> <br> Please note that call agent Patience Motebe even laughed at me.<br> <br> I am believe this behavior is disgusting, I hope cell c takes this serious and investigates this complaint. <br> <br> I am looking forward to a reply.<br> <br> Kind Regards <br> Kuben