LH
Lesley H

1 reviews | Active since Nov 2010

19 Nov 2018, 10:35

Incorrect billing for 6 months! No assistance

Cell C opened a contract with me 6 months ago and cannot get the billing correct. I have been billed incorrectly every single month. I phone on a monthly basis and send e-mails until I'm blue in the face and still they cannot get it correct. On requesting them to cancel my contract, they request a settlement for the full contract. If I cannot get the billing fixed for 6 months, how is this now my problem.

0
Replies (2)
Cell C
Cell C's reply19 Nov 2018, 10:54
Official
Good morning Lesley

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 
Cell C
Cell C's reply19 Nov 2018, 15:58
Official
Please be advised that Maropeng has escalated this matter to Retentions for further assistance and feedback will be provided.
 
Regards
Cell C | PN