MB
Marcell B
1 reviews | Active since Oct 2024
09 Jun 2025, 10:07
INCORRECT BILLING - FAILING TO CORRECT STATEMENT
Good day,
I`m referring to the last complaint i logged regarding billing. I cancelled the WIFI package at Cell C. Returned the WIFI package back after 2 days. The statement i have been receiving shows I am being billed for something I never used because there was something wrong with the router.
I am requesting that you look deep into the matter and correct my invoice so I can continue to pay my other contract. Which for the 2 months i am unable because its on 1 invoice.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
09 Jun 2025, 10:21Dear Marcell Buys,
Thank you for reaching out regarding your billing concern.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account. We understand that you canceled your WiFi package and returned the router within two days. However, you are still seeing charges on your invoice for a service you did not use. Rest assured, our team is actively working on resolving this, and we will provide you with an update as soon as possible.
We appreciate your patience as we investigate the matter.
Regards,
Cell C | GN
Thank you for reaching out regarding your billing concern.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account. We understand that you canceled your WiFi package and returned the router within two days. However, you are still seeing charges on your invoice for a service you did not use. Rest assured, our team is actively working on resolving this, and we will provide you with an update as soon as possible.
We appreciate your patience as we investigate the matter.
Regards,
Cell C | GN
Cell C's reply09 Jun 2025, 10:21
Official
Dear Marcell Buys,
Thank you for reaching out regarding your billing concern.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account. We understand that you canceled your WiFi package and returned the router within two days. However, you are still seeing charges on your invoice for a service you did not use. Rest assured, our team is actively working on resolving this, and we will provide you with an update as soon as possible.
We appreciate your patience as we investigate the matter.
Regards,
Cell C | GN
Thank you for reaching out regarding your billing concern.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account. We understand that you canceled your WiFi package and returned the router within two days. However, you are still seeing charges on your invoice for a service you did not use. Rest assured, our team is actively working on resolving this, and we will provide you with an update as soon as possible.
We appreciate your patience as we investigate the matter.
Regards,
Cell C | GN
MB
Marcell B's updateReviewer Update
11 Jun 2025, 08:55Good day,
I would like to thank Ntibi Phohlele in the escalations support desk department for assisting and rectifying the billing problem I had for the past 2 months.
Hats off to the only person that really done her work at Cell C.
There should be more people trained to assist like her.
I would like to thank Ntibi Phohlele in the escalations support desk department for assisting and rectifying the billing problem I had for the past 2 months.
Hats off to the only person that really done her work at Cell C.
There should be more people trained to assist like her.
MB
Marcell B's update11 Jun 2025, 08:55
Reviewer Update
Good day,
I would like to thank Ntibi Phohlele in the escalations support desk department for assisting and rectifying the billing problem I had for the past 2 months.
Hats off to the only person that really done her work at Cell C.
There should be more people trained to assist like her.
I would like to thank Ntibi Phohlele in the escalations support desk department for assisting and rectifying the billing problem I had for the past 2 months.
Hats off to the only person that really done her work at Cell C.
There should be more people trained to assist like her.
Cell C's replyOfficial
11 Jun 2025, 09:11Dear Marcell Buys,
Thank you for taking the time to share your positive feedback. We’re truly pleased to hear that Ntibi Phohlele from our Escalations Support Desk was able to resolve your billing issue effectively. Your appreciation means a great deal to us and has been shared with her and the entire team. We remain committed to delivering excellent service, and feedback like yours motivates us to continuously improve and recognize the outstanding efforts of our team members.
Please note that your case remains open at this time. You will be notified as soon as the credit reflects on your account.
Regards,
Cell C | GN
Thank you for taking the time to share your positive feedback. We’re truly pleased to hear that Ntibi Phohlele from our Escalations Support Desk was able to resolve your billing issue effectively. Your appreciation means a great deal to us and has been shared with her and the entire team. We remain committed to delivering excellent service, and feedback like yours motivates us to continuously improve and recognize the outstanding efforts of our team members.
Please note that your case remains open at this time. You will be notified as soon as the credit reflects on your account.
Regards,
Cell C | GN
Cell C's reply11 Jun 2025, 09:11
Official
Dear Marcell Buys,
Thank you for taking the time to share your positive feedback. We’re truly pleased to hear that Ntibi Phohlele from our Escalations Support Desk was able to resolve your billing issue effectively. Your appreciation means a great deal to us and has been shared with her and the entire team. We remain committed to delivering excellent service, and feedback like yours motivates us to continuously improve and recognize the outstanding efforts of our team members.
Please note that your case remains open at this time. You will be notified as soon as the credit reflects on your account.
Regards,
Cell C | GN
Thank you for taking the time to share your positive feedback. We’re truly pleased to hear that Ntibi Phohlele from our Escalations Support Desk was able to resolve your billing issue effectively. Your appreciation means a great deal to us and has been shared with her and the entire team. We remain committed to delivering excellent service, and feedback like yours motivates us to continuously improve and recognize the outstanding efforts of our team members.
Please note that your case remains open at this time. You will be notified as soon as the credit reflects on your account.
Regards,
Cell C | GN