incorrect billing due to wrong contract subscribtion

<p>hi</p> <p>i did an early upgrade in april with my 2 contract that i have been having with cell c since 2014.got the sms saying the upgraded is due,then one of the consultants called with what ever specials was available.</p> <p> </p> <p>i then app**** for a gold sony experia and wifi router,which they had told me i would only start paying at the end off july and the old contract billing was still running as from 2014 where i was pay R360 something....</p> <p> </p> <p>With the wifi router i did a sim swap because my daughter had lost her phone with the sim,with that sim it was never an open line,they always gave her 30 free min and 50 sms with very little megabites per month.</p> <p> </p> <p>when i got the 2 new hand sets for my early upgrade cell c sent me the wrong color phone instead of gold they sent black. did the sim swaps for the wifi router and started using it in april.End of april my normal monthly installment went off....PAID!</p> <p>come end of may R1009.00 gets decuted from my bank account which was a big shock to me,called cell c they said "no mam the wifi router sim was "open line" the consultant subscribed me with a contract which gave me 100mb and R500 extra,i told the consultant when i app**** for this they said 5gigs during the day and 15gigs at night.The consultant checked and saw the error that had been made on the 2nd of april.</p> <p>She then said they going to log my complaint then call me back its been 2 and a half weeks later, i called sevrel times no one got back to me.</p> <p>The R1009 reversed back due to insufficient funds which put me behind with one month on my contract and i never ever missed my payments not only have they now suspened my account due to the error they made and holding me liable for the payment.</p> <p> </p> <p>PLEASE HELP!!!!</p>