JF
Janice F

1 reviews | Active since Sept 2011

23 Sept 2015, 12:30

Incorrect billing charges

I had a Rebull Mobile contract and was switched over to Cell C in June. I was informed that my contract would be the amount of R221.00 VAT inclusive as well as an add on 300mgb of R55, total amount of contract R276.00. <br> <br> At the end of July and August i was charged pro rata for the switch which i phoned and queried but accepted there being a pro rata amount for the switch, but i yet again confirmed with the consultant that my contract was still R276.00 all inclusive.<br> <br> At the end of July and August as per my statements i am now being charged R280.44 VAT inclusive plus R55.00 VAT inclusive, being a total of R335.44 per month. I was informed that i am paying an additional fee of R60.00 for the phone LG, which i was never informed about at any given time. I have been charged this extra R60 for the last 2 months and it will be added to September's account as well.

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Replies (1)
Cell C
Cell C's reply23 Sept 2015, 12:45
Official
Hello J Frew,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,