Incorrect billing and worse than bad behavior from support staff

Item: Cell C
Rating: 1
Author: Micky W

I just had the misfortune of dealing with the accounts department at Cell C. I received a statement from them stating that I owe them R9.13!!! After I had to take to social media to have my fibre service ended with them now this!!! They billed me [I have proof] for R683.99 which we paid - my fibre was usually R684.00. I called and tried to explain this to the support person with zero luck! she raised her voice at me and had zero interest in what I was trying to say to her! Needless to say I am furious about the situation and will not pay the R9.13 out of principle. Your staff needs to be educated in customer service. I guess next step will be Twitter and Facebook because that is the only way you get positive support from Cell C

Helpful (0)

Replies (3)

Cell C's replyOfficial

06 Nov 2018, 12:44

Good afternoon Micky

We want all our customers to be given proper service and be treated with the respect they deserve. It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C's reply06 Nov 2018, 12:44

Official

Micky W's updateReviewer Update

06 Nov 2018, 15:32

I just want to use this opportunity to say a HUGE thank you to Palisa (apologies if spelt incorrect) for giving me a call and addressing the issue! You are the type of employee Cell c MUST retain in order to improve their image to the public, it was such a pleasure dealing with you. Thank you again

Micky W's update06 Nov 2018, 15:32

Reviewer Update

Cell C's replyOfficial

06 Nov 2018, 15:33

Palesa has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply06 Nov 2018, 15:33

Official

Palesa has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and provided an amicable solution for the inconvenience caused.

Regards
Cell C | PN